Refund policy

IG Loyalty OS refund policy. Last updated 24 September 2026.

Seller: Japonica Heights Pty Ltd, trading as IG Loyalty OS, PO Box 3380, Australia Fair, Southport, QLD 4215, Australia. Contact: hello@igloyaltyos.com

WORKING-INSTALL GUARANTEE

Buy the template, follow the install guide, and if it is not up and running within 30 days of purchase, we will work through it with you by email until it is. This is a promise that the product works, not a promise of any particular result.

To qualify, all of these must be true:

  1. You followed the install guide, in an Instagram account you own or manage for a client, with an active paid ManyChat plan.
  2. You emailed hello@igloyaltyos.com within 30 days of purchase with your order email and what you are seeing (a screenshot helps).
  3. You did not resell, share or redistribute the template or install link (see our Terms of Service).

We reply within two business days and keep working through the problem with you.

EMAIL SUPPORT

Email support is included with every purchase. Write to hello@igloyaltyos.com with your order email and what you are seeing, and we reply within two business days. Support covers installing and running the template as sold. It does not cover custom builds or changes to the template, but ask us and we will tell you what is possible.

REFUNDS

All sales are final. These are instant delivery digital products, and your install link and guide are available the moment your payment clears, so we do not offer refunds for change of mind. This does not limit your rights under consumer law (see below).

Try us first. Most problems are a setting, not a fault, and are fixed in a few minutes. Email hello@igloyaltyos.com with your order email and what you are seeing. You will get a reply within two business days.

WHAT IS NOT COVERED

  • You do not want to pay for the automation platform subscription the template installs into. This is stated before purchase, on the product page.
  • You are outside the guarantee conditions above and the template installs and runs as described.
  • We do not promise earnings, follower growth, engagement or sales.

YOUR CONSUMER RIGHTS

Nothing on this page limits your rights under the Australian Consumer Law or equivalent consumer law where you live. If a product has a major failure or is not as described, you are entitled to a remedy, which can include a refund, regardless of what this page says.